Budget car rental 800 number1/1/2024 I needed to rent a truck for an event at my son’s elementary school. I would actually give Budget Rent-A-Car at the Oakland airport in Oakland, California, zero stars if I could. It must be a strange customer policy (long term untenable IMHO) for this company to willingly go out of their way to annoy customers, We should have been forewarned as at the JFK pick up, a gentleman customer was very agitated saying to the customer representative what terrible service he had had from them, and would never use Budget again. The pick up process at JFK was sloppy and in fact the hand over at Logan was equally the same. The car was dirty on pick up, well over its service maintenance as constantly reminded on the console as well as having had a bash in the rear which we had to point out. The whole process of dealing with them has been opaque, they did not explain themselves at JFK, took a security deposit so described, from which they are incorrectly taking a charge for the portable GPS. Only to find they are charging us for this portable, in spite of having booked a car and prepaid for it with GPS. They got us a portable one, which was very difficult to use. Only to arrive, to find no GPS in the car. Prepaid and for a GPS to be in the car included. Picked up a car rented for JFK NYC, to be dropped off at Logan Boston. How do these companies continue to get away with this?ĭreadful experience. All in all really just rip off charges and a dreadful customer experience. Eventually they agreed to fully refund the false petrol charges and bogus recovery insurance charges and then 50% of the Easy pass toll charges. When I finally got through - you signed it attitude. Also never mentioning at desk they charged me for car break down insurance- not sure exactly what that is as I would have thought if the rental car breaks down they replace or repair? Finally the put me on the most expensive toll option - easy pass rather than the standard option- all of these options were never mentioned at pick up but loaded on final invoice!! The final invoice is received when I was flying back to UK meaning that any query has to be done via an international call rate. Despite stating I would return full tank of petrol they charged me for option to return empty. Beware the pick up desk adding hidden optional charges.įully paid rental ahead of pick up in Miami.
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